What is Infosys-Helix
Smarter Platforms for Better Healthcare
Smarter Platforms for Better Healthcare
Infosys Helix is a cloud-first, AI-driven suite of platforms designed to solve real-world challenges across the healthcare value chain. With solutions like Payer B2B, Provider Lifecycle Management, and Payer on Cloud, Helix empowers payers and providers to deliver seamless, intelligent, and people-centered care.
From Amazon-like digital journeys to Uber-inspired provider networks, Helix turns complex healthcare transformation into simple, modular solutions.
My Role
At Infosys, I led the user experience and product design strategy within the Healthcare vertical, with a core focus on creating intelligent, scalable, and human-centered digital solutions for enterprise healthcare clients. As Director of UX and Product Design, I was responsible for shaping the experience vision for Infosys Helix- an AI-first, cloud-native healthcare platform suite. I collaborated with multidisciplinary teams and stakeholders to drive transformation across payer and provider ecosystems through thoughtful design, data-driven decisions, and a deep focus on the end user.
What I Did
Directed Design for Infosys Helix
Spearheaded the design of Infosys Helix, a modular healthcare platform suite offering solutions such as Payer B2B, Provider Lifecycle Management, and Payer on Cloud. My work directly contributed to a 27% increase in revenue for enterprise healthcare clients by improving usability, platform adoption, and stakeholder engagement.
Led Design Teams Across 5+ Enterprise Accounts
Managed cross-functional design teams to deliver intuitive, enterprise-grade B2B experiences tailored for complex healthcare workflows - enhancing customer satisfaction and digital maturity.
Instilled a User-Centered Design Culture
Introduced human-centered design principles across the organization by facilitating design thinking workshops and user research training for over 20 cross-functional team members. This fostered a shared focus on empathy, usability, and measurable outcomes.
Transformed Care Journeys Through Intelligent UX
Helped reimagine payer and provider journeys - whether designing an Amazon-like experience for employer groups or enabling a Lego-style transformation approach - infusing the platform with intelligence and personalization at every step.
Impact
Infosys Helix evolved into a flagship healthcare platform that empowered clients to deliver better care with agility and intelligence. My contributions helped position Infosys as a forward-thinking leader in healthcare tech - focused not just on technology, but on the real people it serves.
Video Walkthrough
Chronic Care Management Transformation
Chronic Care Management Transformation